Understanding and Developing Effective Communication Strategy Skills



Course Length: 6 hours (1 day)
This workshop will help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace and in life.

The outcome of effective communications skills is:

  • Collaboration.
  • Influencing with mutual respect.
  • Self-Assurance - Confidence.
  • Awareness of emotion dynamics.


  • According to LinkedIn’s workplace learning report the number one priority for talent development is soft skills. 89% of surveyed executives said that “it is difficult to find people with soft skills,” with 64% citing communication as the most desired skill.

    The largest skills gaps are soft skills. While hard skills are important, it remains imperative for professionals to maintain their arsenal of soft skills in this rapidly changing job landscape because those that have them, have an advantage.

    A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

    Learning Objectives:
    This training will teach participants how to:
    • Identify common communication problems that may be holding them back.
    • Develop skills to ask questions.
    • Learn what their non-verbal messages are telling others.
    • Develop skills in listening actively and empathetically to others.
    • Enhance their ability to handle difficult situations.
    • Deal with situations assertively.
    Target Student:
    New and Mid-Level managers, instructors or trainers who want to explore communication skills strategies to influence others in a respectful manner, bring more clarity to their message and build a collaborative environment.

    “Seek First to Understand. Then to be Understood” Dr. Stephen R. Covey The 7 habits Of Effective People

    Course Outline
    Section 1: Communication Overview
    Three main ways we communicate.
    The cost of effective communication.
    What happens to our brains when we really communicate?

    Section 2: Influencing to Connect
    When do you Pull? When do you Push?
    Listening is the gateway to communication.
    Opinion or Fact?

    Section 3: Intentions
    Starting with intention, a purpose.
    How to challenge your self-talk.
    Values & Beliefs

    Section 4: Emotional Intelligence Strategy - Social Awareness
    What is our body language and facial expressions saying?
    Fight or Flight.
    Empathy.

    Section 5: Build and Keep the Trust
    Asking good questions.
    Social Styles to collaborate.
    Persuasion.

    This Course Comes With

    Printed Manual

    A printed and bound paper manual for use during your class and future reference


    Customize Your Course

    Tailored Training

    Your manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

    Communication Strategies
    Guaranteed to Run
    Even with one participant,
    our classes are guaranteed to run!
    Register for Online Classes
    Date(s) Price Qty
    July 8, 2021 9am to 4pm EDT $525.00 (CAD)*  
    November 1, 2021 9am to 4pm EDT $525.00 (CAD)*  

    * 13% HST will be applied on checkout


    Online registration closes two business days before the start of the class.
    Questions?
    Do you have questions about this course? Would you like a class sooner or on a different date? Are you interested in scheduling a private group class? Please submit the simple form below and we will respond promptly.
    Private Training for GroupsIf you are training 4+ people, a private training session may be more cost-effective. Click to contact us today and learn more.
    Register for this class here
    Learn more about each course here
    Contact us for more information here