Skills for the Administrative Assistant

Course Length: 6 hours (1 day)
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.

Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

Learning Objectives:
This workshop will help participants:
  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Target Student:
This course is for all those who are working in any administrative assistant capacity and would like to continue to develop their professional presence on the job. You need to work well with others, to deal with stress and challenging situations, and to understand what is required of you and of others. This class will help you in all these areas and more. Become more effective and efficient, improve your communication skills, and stay in control when others can’t. The lessons you will learn in this course will help you achieve your personal and your professional best.

Course Outline
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Personal Best, Professional Best
To begin, participants will discuss what affects a first impression, and how they can improve their first impression.

Putting Others at Ease
One part of making a good impression is to become so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.

Distorted Thinking
Participants will explore types of distorted thinking through a case study and large group discussion.

The Steps to Feeling Good
This session will give participants a three-step process to turn negative thinking and emotions around.

Understanding Assertiveness
Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, and what their style is.

Improving Your Assertiveness Skills
Next, participants will explore how they can become more assertive in difficult situations.

Communication Skills
In this session, participants will discuss different forms of communication and common barriers to understanding.

Asking and Listening
During this session, participants will learn about two key elements to verbal communication: asking questions and listening.

Non-Verbal Messages
Next, participants will learn about various types of non-verbal communication and their possible interpretations.

Writing Skills
This session will look at how to improve written communication, including using the four C’s [clear, concise, correct and courtesy], punctuating properly, editing, and proofreading.

Getting Ahead
Two main components of getting ahead in the workplace are identifying what you want, and helping others to get what they want. This session will look at both of those concepts.

Self Management
This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.

Setting Goals
Next, participants will set some goals using the SPIRIT format.

Working as a Team
Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.

Working with Difficult People
This session will give participants two tools to deal with difficult people: blending and redirecting.

Learning to Say No
Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.

Dealing with Stress
To conclude the workshop, participants will learn some easy relaxation techniques.

Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and discuss key points learned.

This Course Comes With

Printed Manual

A printed and bound paper manual for use during your class and future reference

Customize Your Course

Tailored Training

Your manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

Skills for the Administrative Assistant
Guaranteed to Run
Even with one participant,
our classes are guaranteed to run!
Register for Online Classes
This course does not currently have any public classes scheduled. To inquire about the next class or arrange a private class please use the form below.
Online registration closes two business days before the start of the class.
Do you have questions about this course? Would you like a class sooner or on a different date? Are you interested in scheduling a private group class? Please submit the simple form below and we will respond promptly.
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