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Professional Communication Skills Training

At The Great Canadian Training & Consulting Company our Communication Skills training classes come as a variety of 1-day courses. These classes will provide you with an understanding of the impact that your communication skills have on other people. They help you break down barriers and build relationships with clients and co-workers, and even how to deal with difficult people.

Click on a course below to learn more.
Customer Service Done Well

Designed for:
  • Customer service representatives, service focused professionals and managers leading service teams seeking to deliver consistent service, communicate with confidence and provide a great customer experience.
  • Demonstrate a customer service approach and better understand the customer's journey.
  • Understand behaviours and how they affect the behaviour of others.
  • Demonstrate confidence and skill in the way they communicate.
  • Apply techniques to deal with difficult interactions.
Upcoming Classes:
  • January 16, 2022 9am to 4pm ET
  • April 5, 2023 9am to 4pm ET
Building & Leading Great Teams

Designed for:
  • This course is for leaders and managers who want to develop their team leadership skills and unleash their team members’ talents.
  • If you’d like to build successful and collaborative teams, this is the course for you. Build a high-functioning team that will achieve its goals and work well together.
  • Identify team social styles and motivators
  • Build teamwork skills and collaboration
  • Promote trust and rapport by cultivating team building activities
  • Enhance your team’s capabilities towards achieving objectives
  • Develop strategies for facilitating team dynamics
Upcoming Classes:
  • December 12, 2022 9am to 4pm ET
  • January 30, 2023 9am to 4pm ET
  • April 27, 2023 9am to 4pm ET
Change Management
Change and How to Deal With It

Designed for: You are an employee, a team or are leading a team dealing with change. This course will inspire and give the tools for participants to confidently deal with change and help them turn feelings of resistance into resilience. For some, change is hard to adjust to and can lead to expressions of resistance and anxiety. Change can also be something that excites people who love opportunities for growth. Participants will better understand their pivotal role in the organization and find their own sense of purpose through the change process.

  • Understand why and how we are affected by change
  • Build awareness of assumptions and beliefs
  • Challenge limiting self-talk and change the ‘script’
  • Recognize how to build on our own opportunities and wins when dealing with change
  • Identify strategies for helping change be accepted and implemented in the workplace
Upcoming Classes:
  • January 19, 2023 9am to 12pm ET
  • February 27, 2023 9am to 12pm ET
  • May 31, 2023 9am to 12pm ET
Conflict Be Gone!
Navigating Difficult Conversations

Designed for:
  • Everyone in the workplace who interacts in any way with others will have to deal with conflicts at some time.
  • All employees and leaders must cope with this challenge and all will benefit from learning and applying the strategies in this course.
  • Demonstrate a confident approach to difficult conversations, balancing emotions and rationale.
  • Understand emotional triggers and how they affect behaviours.
  • Demonstrate skill in the way you communicate.
  • Apply techniques that lead to collaboration and build trust.
Upcoming Classes:
  • December 15, 2022 9am to 4pm ET
  • February 10, 2023 9am to 4pm ET
  • May 10, 2023 9am to 4pm ET
Do Business Right with Great Social Skills and Business Etiquette

Designed for:
  • Participants wanting to improve interactions within their organization and with clients. Doing business right means using your best social and etiquette skills - skills which are considered essential for workplace success.
  • Practice and understand business etiquette skills
  • Create and maintain first impressions
  • Communicate and build rapport with small talk
  • Lead by example
  • Business networking skills
Upcoming Classes:
  • January 5, 2023 9am to 4pm ET
  • February 21, 2023 9am to 4pm ET
  • March 24, 2023 9am to 4pm ET
Emotional Intelligence
The Path to Professional Success

Designed for:
  • This class is for everyone who wants to gain personal and professional success. If you are in a leadership position, you can benefit from this course as it will help you understand and manage different emotions. If you are an employee, you can improve your success in life by learning the valuable techniques in this class in order to better connect with your colleagues and clients.
  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions
  • Learn what non-verbal messages are telling others 
  • Develop skills in listening actively and empathetically to others 
  • Enhance your ability to handle difficult situations
  • Deal with situations persuasively
Upcoming Classes:
  • January 17, 2023 9am to 4pm ET
  • February 15, 2023 9am to 4pm ET
  • April 20, 2023 9am to 4pm ET
Great Leadership Conversations Means Feedback

Designed for: You are a leader or manager who wants to unlock the true value of effective feedback by creating more trust, connection, and drive. Effective feedback conversations that are focused on growth and not on judgement will have that effect. When it comes to creating a better company culture, a stronger sense of purpose, and personal and professional improvement for your teams, feedback plays a crucial role.

  • Understand why feedback is essential
  • Learn effective communication skills that encourage safety, trust, and connectivity
  • Learn and practice in a safe environment the key behaviours needed to deliver meaningful feedback in a manner that preserves relationships
  • Understand formal and informal feedback and coaching
  • Use positive recognition feedback and constructive feedback confidently
  • Apply a feedback framework to guide conversations
Upcoming Classes:
  • January 9, 2023 9am to 4pm ET
  • February 23, 2023 9am to 4pm ET
  • May 18, 2023 9am to 4pm ET
Lights, Camera, Action - Mastering the Art of Virtual Facilitation

Designed for:
  • Facilitators starting out, as well as those experienced facilitators that want to improve their skill and techniques to lead engaging and interactive virtual sessions.
  • Understand the core competencies to guide the facilitation experience virtually.
  • Explore managing emotions and expectations for a successful session.
  • Use the tools to bring out the best in a virtual facilitator.
  • Feel confident and prepared.
Upcoming Classes:
  • February 28, 2023 9am to 4pm ET
  • April 25, 2023 9am to 4pm ET
Mastering the Art of Facilitation

Designed for:
  • Managers leading meetings, instructors, and trainers wanting to improve interaction, engagement and influence the outcome in meetings and presentations
  • Identify the importance of setting the tone and outcome  
  • Understand the core competencies to guide the facilitation experience
  • Explore managing emotions and expectations for a successful session
  • Use tools to bring out the best in your facilitation
  • Use a three-step model to feel confident and prepared
Upcoming Classes:
  • March 3, 2023 9am to 4pm ET
Take 2 - Taking Virtual Facilitation to the Next Level

Designed for:
  • You are a facilitator and pivoted to a virtual environment. You have the basics down in online meetings or presentations, but you know it can be better. Virtual isn’t the same as live - don’t try to recreate that. This is your time to practice the skills that create effective, collaborative and engaging sessions in a virtual setting that results in clear actions for the participants. Let’s go to that next level virtually and as a facilitator: let’s take your skills from good to great in a few hours.
  • Understand and explore the importance of preparation tools and mindset 
  • Discover ways to genuinely engage the audience
  • Prepare all you want and be ready to improvise
  • Bring virtual to life
  • What’s the call to action and why it matters to all
Upcoming Classes:
  • January 12, 2023 9am to 4pm ET
  • February 17, 2023 9am to 4pm ET
  • May 4, 2023 9am to 4pm ET
Understanding and Developing Effective Communication Strategy Skills

Designed for:
  • New and mid-level managers, instructors or trainers who want to explore communication skills strategies to influence others in a respectful manner, bring more clarity to their message and build a collaborative environment.
  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions.
  • Learn what your non-verbal messages are telling others.
  • Develop skills in listening actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.
Upcoming Classes:
  • January 3, 2023 9am to 4pm ET
  • February 23, 2023 9am to 4pm ET
  • April 28, 2023 9am to 4pm ET
Combine topics from different courses into one class by creating your own Custom Outline
Booking training for your company? Learn more about how we can help Managers, HR Professionals and IT Departments.

With our Professional Business Development Training you can learn to...

  • Work Efficiently
    • Learn the most important elements of customer service.
    • Build strong business and personal relationships.
    • Learn key communication strategies.
  • Work Effectively
    • Present your ideas with clarity.
    • Develop your facilitation skills.
    • Apply effective problem-solving techniques.
  • Work Brilliantly
    • Create meaningful reports and proposals to convey your thoughts and ideas clearly.
    • Develop powerful business writing skills.
    • Enhance and utilize your own emotional intelligence.
  • And More!

Professional Communication Skills Training That Gives You the Edge

Sign up now for our Communication Skills courses to help you:
  • Develop stronger business etiquette
  • Understand key communication strategies
  • Deal with difficult people and build stronger relationships in the workplace
  • Learn the critical elements of customer service
  • Enhance emotional intelligence
  • Develop your facilitation skills
  • Learn key presentation skills with PowerPoint, to get your ideas across effectively
  • Improve creative team problem-solving
  • Write reports and proposals that truly reach your audience
  • Learn key advanced writing skills
  • Recognize and develop professional business writing skills that work
  • And so much more…

Why You Need It

Good communication skills are an essential technique in building relationships at work or in daily life. Enhance your communication skills dramatically by understanding some of the key concepts involved in effectively getting your ideas and suggestions across to achieve your intended results. Your learning these vital skills will help you improve your self-confidence, handle difficult situations more effectively and present your messages clearly and accurately.

  • Have a hard time communicating with your supervisor or co-worker?
  • Struggling to build self-confidence?
  • Wish you could more clearly express yourself in a variety of different ways?
Our Communication Skills training is the perfect solution. With it, you can acquire the communication skills you need to ask effective questions, listen attentively and convey your messages with clarity.

Available With These Courses

Your course comes with the following

Printed Manual

A printed and bound paper manual for use during your class and future reference
Order the following add-ons for your session

Custom Manual

Purchase the customization option and receive a custom manual with objectives you’ve selected from our different courses

How You’ll Learn

In private classes, or in groups, you’ll learn from experienced, friendly facilitators who know how to make you feel comfortable in your learning environment.

Private group classes provide a more cost effective way to train multiple participants in the same organization with the training optimized to focus on the topics you specifically need.

These classes can be conveniently delivered right at your location, saving you the trouble of travelling offsite.

Why You Should Learn With Us!

The Great Canadian Training & Consulting Company is patient and reliable. We offer private training and consulting services to address your communication needs. We’ve got the experience and the passion to help you learn at your own pace and convenience. We can help you customize your course with very little difficulty and with very competitive pricing.

Contact us today to book your worry-free Communication Skills training. Working with us is easy!

Tailor or Customize Your Course

We can also provide customized Business Development training to suit your specific requirements. You can customize your courses and outlines, and have us write a custom manual for you. We can build a course especially suited to you. Let us know what you want and we’ll work with you to develop the courses you’d like.
  • Share details about your training needs so we can tailor your class
  • Discuss your needs with one of our training coordinators
  • Select the objectives you would like to focus on
  • Order custom manuals