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Professional Business Development Training

At The Great Canadian Training & Consulting Company, our Business Development training classes come as a variety of workshops and courses. These classes will provide you with the techniques needed to grow your business from the inside out. You’ll learn how to recruit and to motivate the right staff, and to reach out with truly effective customer service techniques. Learn how to manage performance across your organization and to maximize satisfaction and productivity.

Click on a course below to learn more.
Customer Service Done Well

Designed for:
  • Customer service representatives, service focused professionals and for managers leading service teams seeking to deliver consistent service, communicate with confidence and provide great customer experience.
  • Demonstrate a customer service approach and better understanding the customer's journey.
  • Understand behaviours and how they affect the behaviour of others.
  • Demonstrate confidence and skill in the way they communicate.
  • Apply techniques to deal with difficult interactions.
Upcoming Classes:
  • March 3, 2022 9am to 4pm ET
  • June 7, 2022 9am to 4pm ET
Do Business Right with Great Social Skills and Business Etiquette

Designed for:
  • Participants wanting to improve interactions within their organization and with clients. Doing business right means using your best social and etiquette skills - skills which are considered essential for workplace success.
  • Practice and understand business etiquette skills
  • Create and maintain first impressions
  • Communicate and build rapport with small talk
  • Lead by example
  • Business networking skills
Upcoming Classes:
  • April 12, 2022 9am to 4pm EST
  • July 29, 2022 9am to 4pm EST
Hiring for Success
Behavioral Interviewing Techniques

Designed for:
  • Managers involved with the recruitment process who want to build and refine their hiring skills
  • Develop a fair and consistent interviewing process.
  • Prepare better job advertisements and use a variety of markets.
  • Use traditional, behavioral, achievement oriented, holistic, and situational interview questions.
  • Enhance communication skills that are essential for a skilled recruiter.
Upcoming Classes:
No public classes are currently scheduled...
Click More Info to learn more, submit a question or request a private class.
Performance Reviews Done Well

Designed for:
  • This class is for managers and organizations looking to create a calibrated performance review process that includes providing feedback, goal setting and expectations for their employees. Performance reviews are an essential part of employee development and can be stressful for all involved.
  • If your desire is to help your employees set goals and objectives, this course is for you. Gain the ability to provide help for career planning and for meeting company objectives, all while maintaining a willing and supportive atmosphere.
  • Recognize the importance of having a performance review process for employees.
  • Understand how to work with employees to set performance standards and goals.
  • Develop skills in observing, giving feedback, listening, and asking questions.
  • Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
Upcoming Classes:
  • March 22, 2022 9am to 4pm EST
  • June 10, 2022 9am to 4pm EST
Combine topics from different courses into one class by creating your own Custom Outline
Booking training for your company? Learn more about how we can help Managers, HR Professionals and IT Departments.

With our Professional Business Development Training you can learn to...

  • Work Efficiently
    • Model and promote strong values within a customer service environment.
    • Refine your selection and recruiting processes.
    • Set goals in performance management.
  • Work Effectively
    • Recognize who your customers are and what they’re really looking for.
    • Understand the basic employment and human rights laws that can impact the hiring process.
    • Build your knowledge of motivational tools and techniques.
  • Work Brilliantly
    • Select the right personnel by using a variety of types of interview questions.
    • Prepare, motivate, and evaluate your employees for peak performance.
    • Ensure your employees are fully engaged and motivated, and your customers are satisfied.
  • And More!

Professional Business Development Training That Gives You the Edge

Sign up now for our Business Development courses to help you:
  • Lead and promote your organizational value within a customer service environment
  • Develop the characteristics of strong leaders
  • Refine your recruitment and selection process
  • Explore your leadership responsibilities in a customer service environment
  • Enhance your interview process to better select the right people
  • Build a motivating work environment that encourages optimum performance
  • Encourage return business by meeting the demands and expectations of your customers
  • Create better job advertisements and take advantage of a variety of job markets
  • Prepare, set, and achieve business goals and strategies
  • Establish links between excellence in customer service and your business practices and policies
  • Reduce your rate of hiring error by learning behavioural interviewing techniques
  • And so much more…

Why You Need It

Business development is crucial to the success of any business. You need your business to grow and prosper from within, by hiring and motivating the right people. But you also need the face of your company to reflect your goals and policies in such a way as to encourage customers to remain loyal to you and your brand. Increase your chances of success by understanding and applying the vital techniques and strategies covered in these courses.

  • Have a hard time managing goals and motivating employees?
  • Struggling to attract and recruit the right staff?
  • Wish you could develop more strategies to create engaged employees and satisfied customers?
Our Business Development training is the perfect solution. With it, you can cultivate the environment to attract and keep qualified staff and to manage employee performance and customer satisfaction to ensure loyalty.

Available With These Courses

Your course comes with the following

Printed Manual

A printed and bound paper manual for use during your class and future reference
Order the following add-ons for your session

Custom Manual

Purchase the customization option and receive a custom manual with objectives you’ve selected from our different courses

How You’ll Learn

In private personal classes, or in groups, you’ll learn from experienced, friendly facilitators who know how to make you feel comfortable in your learning environment.

Private group classes provide a more cost effective way to train multiple participants in the same organization with the training optimized to focus on the topics you specifically need.

These classes can be conveniently delivered right at your location, saving you the trouble of travelling offsite.

Why You Should Learn With Us!

The Great Canadian Training & Consulting Company is patient and reliable. We offer private training and consulting services to address your business development needs. We’ve got the experience and the passion to help you learn at your own pace and convenience. We can help you customize your course with very little difficulty and with very competitive pricing.

Contact us today to book your worry-free Business Development training. Working with us is easy!

Tailor or Customize Your Course

We can also provide customized Business Development training to suit your specific requirements. You can customize your courses and outlines, and have us write a custom manual for you. We can build a course especially suited to you. Let us know what you want and we’ll work with you to develop the courses you’d like.
  • Share details about your training needs so we can tailor your class
  • Discuss your needs with one of our training coordinators
  • Select the objectives you would like to focus on
  • Order custom manuals