Course Length: 6 hours (1 day)
Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, an opportunity to deepen trust and focus on the growth of the employee.

Setting goals and objectives to aim for will give both managers and employees a focus and is one of the key aspects to meeting overall company objectives. Managers must also learn how to give feedback, both positive and constructive, on a regular and timely basis so that employees can grow and develop. Performance reviews done well encompass all of this.

Learning Objectives:
At the end of this workshop, you will be able to:

• Recognize the importance of having a performance review process for employees.
• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing, giving feedback, listening, and asking questions.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.

Target Student:
This class is for managers and organizations looking to create a calibrated performance review process that includes providing feedback, goal setting and expectations for their employees. Performance reviews are an essential part of employee development and can be stressful for all involved. If your desire is to help your employees set goals and objectives, this course is for you. Gain the ability to provide help for career planning and for meeting company objectives, all while maintaining a willing and supportive atmosphere.

Course Outline
What Are Performance Reviews Done Well?

Interesting and motivating in order to get people to do them, and to do them well.

A time to share highlights of the evaluation period and to adjust goals, while working toward the future.

Manager is a coach, not a judge.

A morale booster for company culture.

Both sides leave the meeting with clear next steps.

Section 1: Prepare for Success
Discussion and group work on successful and challenging performance reviews
Tips to feel prepared for both employee and manager
Employee self-evaluation examples

Section 2: Plan for Success
The three-step interview guide
Group work on each part of the guide
GOOD conversations guide
Group work and practice

Section 3: Create a Profile
Participants to practice
Participants bring a real example of someone to whom they must give or have given a performance review
Participants fill out the profile template

Section 4: The Performance Management Cycle
Explore the stages of the performance management cycle
Explore types of performance reviews

Section 5: Setting Standards
What are the standards and how to set them
Using SMART and what above and beyond means
The SMART acronym for goals
Setting short-term and long-term goals

Section 6: Communication
Listening for facts, not assumptions
Listening without solving
Three types of empathy and when and how to use them
Asking the right mix of open and closed questions
Special questions to gain commitment

Section 7: Feedback
How to give BEST feedback
Feedback to give genuine recognition
Path to difficult feedback

Section 8: Practice
Case studies
Participant's profile they created

Section 9: Gaining Commitment Steps
Focus on the performance, not the person
Support plan
Commitment steps

Section 10:
Wrap up

This Course Comes With

Printed Manual A printed and bound paper manual for use during your class and future reference

Customize Your Course

Tailored Training Your manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you