Microsoft Outlook Level 1 (Basic)
(2013, 2016, 2019, 365)



Course Length: 6 hours (1 day)
Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information among employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft Outlook to handle the messages and meeting invitations sent among employees.

Learning Objectives:
By the end of this course, you will feel completely comfortable with using and customizing the Outlook interface, creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes. You will:
  • Create email messages, use spell check, format the content, and add attachments
  • Customize the reading options and manage message responses
  • Use tags and flags to manage your messages
  • View, manage, and print your calendar
  • Create and organize contacts
  • Work with tasks and notes
  • Navigate and customize the Outlook interface
Target Student:
This course is intended for those with a basic understanding of Microsoft Windows and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.

Course Outline:
Section 1: Getting Started with Outlook
Navigate the Outlook Interface
Reply to and Forward Messages
Move and Delete Messages
Review Print Options
Understand the Clutter Folder
Access Help

Section 2: Working with Email Messages
Understand the Address Book
Add Message Recipients
Check Spelling and Grammar
Format Messages

Section 3: Working with Attachments
Attach Files
Save Attachments
Attachment Preview
Printing Attachments
Send Outlook Items as Attachments
Attachment Reminders

Section 4: Managing Automatic Message Contents
Stationery and Themes
Font Options
Signatures

Section 5: Reading and Responding to Messages
Customize Reading Options
Set Voting Options
Resend and Recall Messages

Section 6: Managing Your Messages
Mark Messages as Unread/Read
Set Colour Categories
Flag Messages for Follow-up
Use the Ignore Conversation Command
Use the Clean Up Commands
Organize Messages using Folders

Section 7: Managing Your Calendar
View the Calendar
Types of Calendar Entries
The Weather Bar
The Daily Task List
Calendar Layout Options

Section 8: Managing Appointments
Create Appointments
Create Recurring Events
Set Reminders
Set Privacy Options
Categorize Appointments
Print and Forward Appointments

Section 9: Managing Meetings
Schedule a Meeting
Share Meeting Notes using OneNote
Meeting Response Options
Update a Meeting Request
Cancel a Meeting
Propose a New Time for a Meeting

Section 10: Managing Your Contacts
Create a Contact
Import Contacts
Forward and Delete Contacts
View and Organize Contacts

Section 11: Working with Tasks and Notes
Create and Manage Tasks
Mark Tasks as Complete
Manage Notes

This Course Comes With

PDF Manual

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After Training Support

Get 30 days of live 24/7 after training support via phone, email and online chat to help apply what you’ve learned


Also Available With This Course

Printed Manual

Instead of the PDF that comes with your course, purchase a printed paper manual for use during your class and future reference

Quick Reference Cards

Receive durable, full-color reference cards with helpful hints and tips for use after your course is completed


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Tailored Training

Your manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

Custom Manual

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Use Your Own Files

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Level 1 (Basic)
Guaranteed to Run
Even with one participant,
our classes are guaranteed to run!
Register for Online Classes
Date(s) Price Qty
December 1, 2021 9am to 4pm ET $295.00 (CAD)*  
March 4, 2022 9am to 4pm ET $295.00 (CAD)*  

* 13% HST will be applied on checkout


Online registration closes two business days before the start of the class.
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