Great Leadership Conversations Means Feedback

Course Length: 6 hours (1 day)
When it comes to creating a better company culture, a stronger sense of purpose, and personal and professional improvement for your teams, feedback plays a crucial role. As a leader, you want to create more trust, connection, and drive. Effective feedback that is focused on growth and not on judgement will have that effect.
Here are some recent statistics of feedback’s impact on organizations and their people:
  • 30% more engaged workers when managers give feedback
  • 90% of millennials want frequent, candid feedback (when done right)
  • 92% of employees agree that when they’re recognized for a specific action, they’re more likely to take that action again in the future. 
Learning Objectives:
 At the end of this workshop, participants will be able to:
  • Understand why feedback is essential
  • Learn effective communication skills that encourage safety, trust, and connectivity
  • Learn and practice in a safe environment the key behaviours needed to deliver meaningful feedback in a manner that preserves relationships
  • Understand formal and informal feedback and coaching
  • Use positive recognition feedback and constructive feedback confidently
  • Apply a feedback framework to guide conversations
Target Student:
This course is designed for leaders who wish to develop the necessary skills to improve their conversations with their teams that focus on growth and development through feedback.

Course Outline
This is an interactive course. Participants will be encouraged to engage, practice, and receive feedback.

Section 1: Feedback Starts with You
Learn what Emotional Intelligence is and how it can serve you in your conversations
Identify personal triggers and strategies for self-management
Gain awareness on how to respond rather than react

Section 2: Feedback Framework
Explore the key behaviors that promote feedback as a positive experience
Learn the behaviors needed to create safety, dialogue, and positive communication
  • How to start the conversation
  • Describe specifically what you have observed or experienced
  • Describe your reactions
  • Give the other person an opportunity to respond
Section 3: The Neuroscience of Feedback
How does the brain function when we receive feedback?
According to research, what does the brain need in order to promote optimal responses?
What is in our control to promote positive neuro responses that activate the ‘feel good’ hormones of oxytocin and dopamine?

Section 4: Feedback Intentions and Objectives
What do you want people to do with this feedback?
What do you want to achieve?
How do you want them to feel?
What is motivational about this feedback?

Section 5: Communication Skills
Using a “Yes, and…” mindset
Ways to promote dialogue
What psychological safety means
Influence mutually beneficial outcomes
Listening without assumption

Workshop Wrap-Up 
Final skills review
Ask questions
Fill out a personal action plan

This Course Comes With

Printed Manual

A printed and bound paper manual for use during your class and future reference

Customize Your Course

Tailored Training

Your manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

Great Leadership Conversations Means Feedback
Guaranteed to run
Guaranteed to Run
Even with one participant,
our classes are guaranteed to run!
Register for Online Classes
Date(s) Price Qty
January 9, 2023 9am to 4pm ET $795.00 (CAD)*  
February 23, 2023 9am to 4pm ET $795.00 (CAD)*  
May 18, 2023 9am to 4pm ET $795.00 (CAD)*  

* 13% HST will be applied on checkout

Online registration closes two business days before the start of the class.
Do you have questions about this course? Would you like a class sooner or on a different date? Are you interested in scheduling a private group class? Please submit the simple form below and we will respond promptly.
Private Training for GroupsIf you are training 4+ people, a private training session may be more cost-effective. Click to contact us today and learn more.

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