
Conflict Be Gone! Navigating Difficult Conversations
If you want a simple, four-step process to navigate difficult conversations, look no further than this engaging and interactive webinar!

Conflict is a normal part of relationships. It’s not possible for everyone to agree on everything all the time, and to do so can squash creativity and innovation.
In this course, participants will learn how to manage difficult interactions and aim for mutual respect and agreement. By learning skills to navigate difficult conversations, you can communicate with confidence, seeking the win-win solution and keeping your personal and professional relationships strong.

During this workshop, you will learn how to:
- Demonstrate a confident approach to difficult conversations, balancing emotions and rationale.
- Understand emotional triggers and how they affect behaviours.
- Demonstrate skill in the way they communicate.
- Apply techniques that lead to collaboration and build trust.

Everyone in the workplace who interacts in any way with others will have to deal with conflicts at some time. All employees and leaders must cope with this challenge, and all will benefit from learning and applying the strategies in this course.
Leaders, managers, and their teams spend a significant amount of time handling conflicts in the workplace. Those in a leadership role will find this course particularly beneficial, as they will learn how to help themselves and others turn difficult situations into opportunities for growth.

This is an experiential session; please be prepared to participate and practice the skills you need to feel confident and clear when navigating difficult conversations.
Participants will practice and understand how to navigate difficult conversations.
Section 1: Start with Creating Safety
Different ways to open
How to start a conversation without defensiveness
Section 2: Communication Styles and Conflict Outcomes
Identify your style and how you relate most often
Help gain a better understanding of yourself and others
Improve your communication with others who have different styles
Section 3: Win-Win Intention
Understand the value in one another’s goals
How to collaboratively reach a resolution
Mutual respect
Section 4: Clues and Cues
Learn to listen and look for what is and isn’t said
How self-talk gets in our way
How can you manage fight or flight?
Section 5: Manage the Emotions and Motivations
Listen for accuracy, not assumptions
Ask open questions that explore and create dialogue
Understand the different ways to use empathy
Explore motivators and needs
Workshop Wrap-Up
Ask questions and fill out an action plan
Final skills review
This Course Comes With
![]() Printed ManualA printed and bound paper manual for use during your class and future reference |
Customize Your Course
![]() Tailored TrainingYour manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you |

Conflict Resolution

Guaranteed to Run
Even with one participant,
our classes are guaranteed to run!
Even with one participant,
our classes are guaranteed to run!
Register for Online Classes
Online registration closes two business days before the start of the class.
Questions?
Do you have questions about this course? Would you like a class sooner or on a
different date? Are you interested in scheduling a private group class?
Please submit the simple form below and we will respond promptly.

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