Conflict Be Gone! Navigating Difficult Conversations



Course Length: 6 hours (1 day)
Conflict is a normal part of relationships. It’s not possible for everyone to agree on everything all the time, and to do so can squash creativity and innovation.

In this course, participants will learn how to manage difficult interactions and aim for mutual respect and agreement. By learning skills to navigate difficult conversations, you can communicate with confidence, seeking the win-win solution and keeping your personal and professional relationships strong.

Learning Objectives:
During this workshop, you will learn how to:
  • Demonstrate a confident approach to difficult conversations, balancing emotions and rationale.
  • Understand emotional triggers and how they affect behaviours.
  • Demonstrate skill in the way they communicate.
  • Apply techniques that lead to collaboration and build trust.
Target Student:
Everyone in the workplace who interacts in any way with others will have to deal with conflicts at some time. All employees and leaders must cope with this challenge, and all will benefit from learning and applying the strategies in this course.

Leaders, managers, and their teams spend a significant amount of time handling conflicts in the workplace. Those in a leadership role will find this course particularly beneficial, as they will learn how to help themselves and others turn difficult situations into opportunities for growth.

Course Outline
This is an experiential session; please be prepared to participate and practice the skills you need to feel confident and clear when navigating difficult conversations.

Participants will practice and understand how to navigate difficult conversations.

  • Start a conversation without defensiveness.
  • A win-win mindset.
  • Build awareness for what was said and more importantly that was NOT said.
  • Understand that emotions or feelings get in the way - ours and others.
  • How to move from emotion to productive problem solving or even dialogue.


  • Section 1: Start with Creating Safety
    Different ways to open
    How to start a conversation without defensiveness

    Section 2: Communication Styles and Conflict Outcomes
    Identify your style and how you relate most often
    Help gain a better understanding of yourself and others
    Improve your communication with others who have different styles

    Section 3: Win-Win Intention
    Understand the value in one another’s goals
    How to collaboratively reach a resolution
    Mutual respect

    Section 4: Clues and Cues
    Learn to listen and look for what is and isn’t said
    How self-talk gets in our way
    How can you manage fight or flight?

    Section 5: Manage the Emotions and Motivations
    Listen for accuracy, not assumptions
    Ask open questions that explore and create dialogue
    Understand the different ways to use empathy
    Explore motivators and needs

    Workshop Wrap-Up
    Ask questions and fill out an action plan
    Final skills review

    This Course Comes With

    Printed Manual

    A printed and bound paper manual for use during your class and future reference


    Customize Your Course

    Tailored Training

    Your manual will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

    Conflict Resolution
    Guaranteed to Run
    Even with one participant,
    our classes are guaranteed to run!
    Register for Online Classes
    Date(s) Price Qty
    December 8, 2021 9am to 4pm EST $525.00 (CAD)*  

    * 13% HST will be applied on checkout


    Online registration closes two business days before the start of the class.
    Questions?
    Do you have questions about this course? Would you like a class sooner or on a different date? Are you interested in scheduling a private group class? Please submit the simple form below and we will respond promptly.
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